Our Guarantee

Return/Refund Policy

If for any reason you are not satisfied with your purchase, you may return it within 100 days of purchase.
We will credit your original method of payment, excluding delivery charges.
Please note that on all returned and canceled orders of personalized items there is a 30% restocking fee of item price.
Please read more on out Return Policy here

Secure Site

Shopping with us is safe and secured. Guaranteed!
We use the best secure method; all information is encrypted and transmitted without any risk using
a Secure Socket Layer protocol SSL.
Your shopping experience is safe, secure, and risk free!

One Year Warranty

We use the best raw materials; therefore we give you free of charge 1 year warranty on your jewelry.

All our products are covered by 1 year guarantee against any manufacturers defect. We strive on perfection to create beautiful works of art and therefore guarantee their workmanship. As with any delicate artistic creations, care must be taken to insure years of enjoyment. During the 30 day inspection period, when you first receive your item, you should have your item checked to make sure everything is in order. After that, we suggest that you have your pieces professionally cleaned and all the prongs rechecked by a local jeweler every six months to a year to ensure their integrity from daily wear. However, because of daily wear, stones may become loose over time and become dislodged, plating might fade in the unlikely event that this happens, and the warranty will cover the labor only repair of the merchandise by Hilis Jewelry. If a stone does fall out and you have the stone, we will repair the item free of charge, but you are responsible for the shipping fees to and from us. If a stone falls out and you completely lose it, you are responsible for the cost of the new stone to be replaced and the shipping fee to and from us. If the plating will go off or jewelry tarnish you can send it to us for repair and re-plating. (Customer must use jewelry under our jewelry maintenance guide)
However, the labor services are free and covered by our 1 year warranty. All warranties are voided if the item has been worked on (eg. sized, repaired, setting adjustments, ring modifications, engraving) by another jeweler other than Hilis Jewelry.

Our promise to you!

We provide authentic, high-end personalized jewelry at best value for money!
We strive for 100% satisfaction from every customer,
Please feel free to contact us with any problem or question you have.