New, unworn items can be returned to Hilis Jewelry within 100 days of delivery.
If for any reason you are not satisfied with your purchase, you may return it within 100 days of purchase to
Hilisjewelry.com We will credit your original method of payment, excluding delivery charges.
Please note that on all returned and canceled orders of personalized items there is a 30% restocking fee of item price.
For any Return or Cancel request please let us know first by e-mail at: Hilisjewelry@gmail.com
Only after receiving our approval, please send jewelry back, item should be pack in original jewelry box,
inside bubble envelope, on the same way you received it.
Only after we receiving it, and inspecting the item,
we will make refund to the same payment method was on your order.
Refund usually made within 1 week after receiving your order back.
We will refund item price excluding shipping cost (For free shipping orders, we charge 5$ on shipping cost was made to you, when you return the item).
We will not refund any shipping cost for returning item back.
Please note that on all returned and canceled orders of personalized
items there is a 30% restocking fee of item price.
We aren’t responsible to package lost when return, therefore we recommend adding insurance to shipping.
We are not responsible for goods which do not receive or that is not returned in accordance with these terms.
Your satisfaction is important for us!